Top 6 Technology Must Haves For Your Business - #1
Posted on October 31, 2007
On the previous post, I talked about how important technology is for your business. The importance of technology is not just merely so you can operate your business, but its critical enough that you need it to take your business to the next level. You need it to grow your business.
Here’s the first technology you need - Desktops, Networking and Printers.
Now some of you maybe laughing right now and saying to yourself “Everybody has a desktop!”.
Think again. Even if you have a desktop, its no use if you don’t use the right tools. Even worse for those who don’t have a desktop. Why don’t you try walking around, and go inside…. for example some clinics. Count how many clinics has a desktop at their reception, and how many does not.
From my experience wandering around Petaling Jaya, almost half of the clinics there don’t have one. They keep their customer records in a huge filing cabinet. They take minutes to look for their customers file - and likely so, their customers have to wait those few minutes. They typically have a long queues of patients - most of them ill and in pain. You know what those patients are probably thinking? They’re probably thinking “Next time, i’ll find a clinic with less people”. And the clinic will loose their customers.
Now lets discuss this issue further, and talk about efficiency. Lets say the clinic takes extra 5 minutes to find a file for a patient from the cabinet, the doctor takes extra 5 minutes to flip through the files for their medical history, and god knows whatever extra minutes they need to do to update something else. They are loosing precious time - lets say 15 minutes per customer.
If they had 4 customers, they would have wasted 1 hour of business! They could potentially gain 4 extra customers if they could save that extra one hour - which is double their current income!
Now, try wandering around another shop, maybe a shop selling eye glasses. See what you can find. I’m sure you’ll be able to see a similar case.
You see, most people underestimate the use of a desktop. Its not just a tool to type MS Word documents or play Solitaire. If you use the right systems, and the right tools, you can grow your business faster.
In my next post, I’ll be talking about the #2 top technology must haves for your business, which is using the right systems and tools. Bookmark this website now to keep tuned in.
» Filed Under Improving Your Business, Useful Technology
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2 Responses to “Top 6 Technology Must Haves For Your Business - #1”
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I have my streamyx for soho package in my business and what the next step should I do.
Hi Norlela,
What you need to do know is think of ways to really leverage from your internet connection to the best of your type of business.
Why don’t you let us know what type of business you’re in and we can give you more specifics.
You must at least make yourself visible, and make the public easy to understand your business - which means you must have a website.
Secondly, have a corporate email so customers can contact you easily.
I would also recommend a customer relationship management (CRM) - a very crucial repository of customers.
But then again, knowing what you do makes it easier to provide more information.